Privacy Policy

Aezora ("Aezora", "we", "us", or "our") is operated by SKV Life Sciences. This Privacy Policy explains how we collect, use, share, and protect information when you visit aezora.in (the "Site"), contact us, or purchase our products.

By using the Site, you agree to the practices described in this policy. If you do not agree, please do not use the Site.

Contact Form Information: When you fill out our contact form, we collect your name, email address, phone number, and the message you send us.

Order & Shipping Information: When our online store goes live, purchasing a product will require your name, shipping address, email address, and phone number to fulfil and deliver your order. Payment is processed by a third-party payment provider — we do not collect or store your full card or banking details.

Automatically Collected Information: Like most websites, our servers automatically log standard technical information such as your IP address, browser type, device type, and the pages you visit, for security and site-performance purposes.

Cookies: We currently use only essential, functional cookies needed for the Site to work correctly. We do not run advertising trackers. If this changes — for example, to add analytics — we will update this policy.

We use the information we collect to: respond to your enquiries and messages; process, fulfil, and ship your orders; send transactional communications (such as order confirmations); maintain and improve the security and performance of the Site; and comply with our legal obligations.

We do not use your personal information for automated decision-making that produces legal or similarly significant effects.

We do not sell or rent your personal information to anyone.

We may share information with trusted service providers who help us operate our business, such as email-delivery services, payment processors, and shipping/courier partners — solely to the extent needed for them to perform their services for us.

We may also disclose information if required to do so by law, or to protect the rights, property, or safety of Aezora, our customers, or others.

We take reasonable technical and organisational measures to protect the information you share with us from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Depending on applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to access, correct, update, or request deletion of the personal information we hold about you, and to withdraw consent where processing is based on consent.

To exercise any of these rights, contact us using the details at the bottom of this page. We will respond within a reasonable time.

Our Site and products are intended for adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Our Site may contain links to third-party websites or social platforms, such as Instagram. We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies separately.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date below indicates when this policy was last revised. Continued use of the Site after changes means you accept the updated policy.

If you have any questions about this Privacy Policy or how we handle your information, please reach out to us at skvlifesciences@gmail.com or through our contact page.