Return & Refund Policy

Since Aezora Omega-3 is an ingestible health supplement, our return policy is built around hygiene and safety, not general retail convenience.

Eligible for return/refund:

Product delivered damaged or leaking
Wrong product/quantity received
Product delivered with an expired best-before date

Not eligible for return:

Opened or used bottles — for hygiene and safety reasons, we cannot accept opened supplement bottles back into inventory
Change of mind after delivery
Products damaged due to misuse, improper storage, or after being opened

How to request a return/refund:

Contact us at support@aezora.in within 48 hours of delivery, with your order number and photos of the issue (damaged packaging, wrong item, etc.). Once approved, refunds are processed to the original payment method within 5-7 business days.

Cancellations:

Orders can be cancelled free of charge before they are shipped. Once an order has been handed to the courier, it can no longer be cancelled, but the return conditions above still apply if there's a genuine issue with what arrives.